Question 1

What is Safeguest?

Accepted Answer

Safeguest is a guest-verification, risk-screening and optional damage-support platform for short-term rental hosts and property managers. It connects to your property-management system, runs every guest through identity verification and a signed agreement before arrival, and gives you a clear Green, Yellow or Red Risk Status so you can decide who gets the keys.

Question 2

What is guest screening software?

Accepted Answer

Guest screening software checks the identity and booking details of a short-term rental guest before check-in. Safeguest combines biometric ID verification, contact-detail checks, a signed guest agreement and Risk Status, then returns an Arrival Briefing the host can act on.

Question 3

How does Safeguest work?

Accepted Answer

After a booking is confirmed, the guest receives a link, verifies their identity, confirms their contact details, signs the guest agreement and chooses the available deposit option. You get a Green, Yellow or Red Risk Status and an Arrival Briefing before check-in.

Question 4

What is the difference between the Damage Deposit and the No Deposit Option?

Accepted Answer

The Damage Deposit is a refundable hold placed on the guest's payment method before arrival. The No Deposit Option lets the guest pay a smaller, non-refundable No Deposit Fee instead. Both options keep the guest liable for damage they cause.

Question 5

What is Safeguest Prevent?

Accepted Answer

Safeguest Prevent is free. It verifies every guest, collects signed guest agreements, administers the Damage Deposit or No Deposit Option, and returns a Risk Status with an Arrival Briefing before check-in.

Question 6

What is Safeguest Protect?

Accepted Answer

Safeguest Protect is optional, discretionary damage support, not insurance. It costs $29 per enrolled stay. Green stays may qualify for up to $20,000 and Yellow stays up to $5,000 in Protect damage support. Red stays receive no additional Protect Payment for damage, but free Prevent recovery through the Damage Deposit or No Deposit Option still applies if the host proceeds, up to the Deposit Limit. An eligible Red booking cancelled before check-in may qualify for a Red Cancellation Payment of up to $1,000 toward evidenced OTA cancellation costs.

Question 7

How much does Safeguest cost?

Accepted Answer

Safeguest Prevent is free for hosts. Safeguest Protect is optional and costs a flat $29 per enrolled stay, with no setup fee or monthly contract.

Question 8

Can I charge a Damage Deposit on Airbnb?

Accepted Answer

Safeguest lets you administer a Damage Deposit or offer a No Deposit Option independently of the channel, without relying only on the platform's damage tools.

Question 9

How do I stop parties at my rental?

Accepted Answer

The first step is knowing who is arriving. Safeguest verifies identity, checks booking patterns and returns a Risk Status before check-in. It cannot stop every incident, but it removes the anonymity many disruptive bookings rely on.

Question 10

How do I verify a guest's ID?

Accepted Answer

Safeguest sends a secure link after booking. The guest photographs their ID and takes a selfie; the system compares them and checks for tampering. Identity documents and biometric images are deleted immediately after verification.

Question 11

Do I need short-term rental damage cover?

Accepted Answer

Safeguest Protect offers an additional layer of discretionary damage support on top of free Safeguest Prevent. It is not insurance and does not replace a host's own cover.

Question 12

Who is Safeguest for?

Accepted Answer

Safeguest is built for short-term rental hosts and property managers who want to verify every guest, handle deposits with less friction, and reduce the risk of damage, parties and costly cancellations.

What is Safeguest?

What it does

Safeguest Prevent

Safeguest Protect

How it works

Systems it works with

Common questions

Know before they knock.